FAQ

How does WiKit work?

WiKit processes the soil information from your farm in real time and thanks to the mobile app, you can find out its condition at any time from wherever you are.

How can I unsubscribe from the service?

You can unsubscribe at anytime. You just have to get in contact with the Administration Department on: 950 10 17 10

How can I view my invoices?

Contact administration on: 950 10 17 10

What should I do if my system is not sending me information?

Remove the cover with a screwdriver and check to see if there is a light switched on, if it is off you should charge the system for 24 hours with the charger included. If the light is on and continues to not send information, check the coverage level on the website and if it is weak, move the system to another place.

The system sends information but does not show measurements.

Check that the lines are well connected to the system and that the colour pattern in correct. If so, check also that the cables do not have any defects and that the lines are correctly installed.

I can't register on the website

Go to customer service.

With what kind of water should I fill the tensiometers?

With distilled water so that the salt from the normal water clogs the ceramic.

Add a few drops of algicide to avoid algae developing inside the tensiometer.

Why do the tensiometers empty themselves?

Soil with a little humidity creates a high voltage. In this situation the soil “removes” water from the tensiometer and this means that water is lost through the ceramic.

How should I store the system when I remove it from the crop?

Turn the system OFF and save it.

For tensiometers, keep the ceramic in a bucket of distilled water.

How do I install the system?

With the charger, we connect it to the solar panel connector and then we install it, as shown in the following video:

Do I have to move the measurement systems all at once?

  • Woody crops: In the case of incorporating more drippers per crop unit or moving the dropping line, it should be moved with the intention of seeing the growth of the humidity bulb that it creates.
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    Horticultural: If the pipes are moved you should change the installation. You should always keep an equilateral distance between the dripper, the system and the plant.

How do I collect the soil samples?

In the following video, we explain this to you step by step.

What does the Moisture Retention Curve do?

The Curve allows us to find out the behaviour of the water in the soil from the point of water saturation until it is lost completely. This shows us, among other things, various points of agricultural interest, such as: saturation, the field capacity and the permanent wilting point… Making it possible to make these irrigation decisions for our crop with the correct measuring equipment.

We explain this in the following video:

How and when will I know that the Moisture Retention Curve is finished?

The app will give you a notification and you will be able to see the working ranges below the image.

Why are the working ranges the same for all crops?

Because they depend solely upon the soil’s physical properties.

Where should I install the system?

One of the components of the technological packages from Wise Agrotecnología is the training, by getting WiKiT you will have access to some tutorial videos where our farmers agronomists explain it to you in a detailed manner, both for greenhouses and for open fields.

 

   

 

How should I install the moisture sensors?

One of the components of the technological packages from Wise Agrotecnología is the training, by getting WiKiT you will have access to some tutorial videos where our farmers agronomists explain it to you in a detailed manner.

How do I install the tensiometers?

One of the components of the technological packages from Wise Agrotecnología is the training, by getting WiKiT you will have access to some tutorial videos where our farmers agronomists explain it to you in a detailed manner.

How do I install the temperature and moisture probes?

One of the components of the technological packages from Wise Agrotecnología is the training, by getting WiKiT you will have access to some tutorial videos where our farmers agronomists explain it to you in a detailed manner.

How do I check that the system is working correctly?

One of the components of the technological packages from Wise Agrotecnología is the training, by getting WiKiT you will have access to some tutorial videos where our farmers agronomists explain it to you in a detailed manner.